Recycle Insurance Lloyds of London

Complaints Procedure

Our aim is to provide a first class standard of service. However, should you feel this objective has not been achieved any enquiry or complaint that you may have should, in the first instance, be addressed to:

John Norman
Recyclesure
5th Floor, 35 Great St Helens
London
EC3A 6HB

Telephone: +44 (0)20 3818 8049
Facsimile: +44 (0)20 7929 1393

------------------------------------------------------------------------------------------------------

If you are still unhappy with any issue connected with the handling of your insurance policy or claim, then you can direct your enquiry to:

Policy Holder & Market Assistance
Lloyd’s Market Services
One Lime Street
London
EC3M 7HA

------------------------------------------------------------------------------------------------------

If, in the event of contacting the above office, you are still dissatisfied, then you can direct your complaint to:

The Financial Ombudsman Service
South Quay Plaza
183, Marsh Wall
London
E14 9SR

Telephone: 0845 080 1800

Please quote your policy number in all correspondence.